It’s completely up to you. If you’re not going to be home, make sure you let us know. You can hide a key, give us the door code or we can maintain a key in the office so we can access your house on cleaning day.
We do our best to be "right on time." But, we do have a one-hour arrival window to account for traffic, going over on the previous house or weather. If we are going to be more than 30 minutes early or late we will call you.